Commerce and retail
Problem: many queries about products, schedules, availability, deliveries and prices.
Pilot: registration of WhatsApp queries, initial responses, classification of interested parties and reminders.
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Solutions by type of company
Solutions according to how your company really works.
Not all companies need the same automation. Ezelero identifies the process with the greatest measurable impact for each type of operation.
WhatsApp · Quotes · Monitoring · Reports · Management control
Wholesalers, importers and distributors
Problem: Slow quotes, repeated inventory questions, and spotty business tracking.
Pilot: opportunity classification, quote support and follow-up reminders.
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Logistics, transportation and customs
Problem: Status queries, documents, routes, deliveries and requirements consume administrative time.
Pilot: collect data, sort requests, send basic updates, and escalate complex cases.
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Industrial services and maintenance
Problem: incomplete technical requests, emergencies that are difficult to prioritize and dispersed data.
Pilot: flow through WhatsApp to collect photos, location, type of failure, urgency and responsible party.
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Clinics, laboratories and medical centers
Problem: repeated questions about schedules, appointments, location, preparation and availability.
Pilot: general information, appointment request and referral to personnel when human judgment is required.
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Hotels, tourism and HORECA
Problem: inquiries about availability, reservations, menus, packages, schedules and changes.
Pilot: answer frequently asked questions, collect booking data and prepare requests for the team.
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Real estate and property management
Problem: Interested parties ask about location, price, requirements and visits, but they are not always qualified.
Pilot: Capture budget, area, type of property, urgency and deliver to the advisor.
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Construction, engineering and projects
Problem: Information about projects, progress, requests and documents is scattered.
Pilot: registration of internal requests, pending tracking and basic progress dashboard.
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Spare parts, workshops and automotive
Problem: Customers ask for parts, availability, appointments or diagnoses, but data is missing.
Pilot: collect make, model, year, photo, fault or requested part and prepare the case.
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Education, academies and universities
Problem: Queries about programs, schedules, registration, payments and requirements are repeated every day.
Pilot: informative assistant, capture of interested parties and monitoring of applicants.
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Professional services
Problem: Queries, documents, appointments and proposals depend on manual tracking.
Pilot: data capture, client summary, agenda and follow-up reminders.
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BPO, call centers and customer service
Problem: high volume of queries, variable quality and little managerial visibility of common reasons.
Pilot: conversation classification, automatic summary, quality control and reasons panel.
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Don't you see your sector?
Ezelero is open to all sectors, but seeks processes with measurable impact.
If you receive inquiries, quote, follow up, prepare reports or repeat administrative tasks, there is probably a process we can review.