Capture
Receive inquiries from WhatsApp, forms, networks or channels defined by the company.
Main product
From each message to a clear commercial action.
Ezelero Frontline Sales helps ensure that customer inquiries do not get lost between WhatsApp, Facebook, forms, calls and conversations without follow-up.
Record · Classify · Prioritize · Follow up · Report to management
The problem
The problem is not receiving messages. It's knowing what happens next.
Many companies receive inquiries every day, but they don't always know who responded, who quoted, which client is still pending, which opportunity needs follow-up, or which case should be escalated to management.
When there is no system, leaks appear.
- Consultations without responsibility.
- Quotes without tracking.
- Repeat customers on various channels.
- Management without visibility of the real pipeline.
- Busy sellers answering the same.
The solution
Frontline Sales turns inquiries into ordered opportunities.
The system captures the query, identifies the need, records important data, prioritizes the opportunity, assigns the person responsible and prepares follow-up.
Classify
Identify if the query is a sale, support, quote, appointment, claim or follow-up.
Register
Save important data so that the opportunity does not live only in a chat.
Assign
Deliver the case to the correct manager with summary and context.
Follow up
Schedule reminders and prevent an opportunity from being left without next action.
Report
Prepare indicators to know what comes in, what is attended to, and what is left open.
What AI does
Operational and repetitive work
- Answers initial questions according to approved rules.
- Collect customer data.
- Classify the query.
- Prepare summary for the team.
- Suggest next action.
- Detect untracked opportunities.
What does the human do?
Business decisions and judgment
- Approve prices, discounts and special conditions.
- Close important sales.
- Responds to sensitive complaints.
- Make business decisions.
- Defines rules, tone and system boundaries.
Indicators
What we seek to measure from the pilot
First answer
Average time between consultation and first attention.
Registered queries
Number of conversations that stop getting lost in single chats.
Qualified opportunities
Cases with sufficient data for sales to act.
Follow-ups carried out
Reminders and actions after a quote or consultation.
Opportunities without responsibility
Alerts when a query does not have a clear owner.
Untracked Quotes
Cases where there is a proposal sent but there is no next action.
Clear boundaries
Frontline Sales does not replace the seller.
It does not replace the management decision. Does not automate prices, discounts or sensitive conditions without approval. Its function is to ensure that each query has a record, responsibility and next action.