Week 1: Operational diagnosis
We identify the current flow, those responsible, tools, necessary data and limits of the process.
Ezelero implements pilots of 4 to 6 weeks to validate a specific process, measure results and decide with data if it is appropriate to scale.
A process. Clear rules. Measurement before growing.
We choose a specific process, define rules, responsible parties and indicators, implement a first version and measure what changes. The goal is not to automate the entire company, but to demonstrate value at a specific point.
We identify the current flow, those responsible, tools, necessary data and limits of the process.
We define rules, messages, people responsible, indicators and what should be escalated to a person.
We connect tools, prepare the flow and test scenarios before actual use.
We measure times, volume, monitoring, quality of the process and decide the next phase.
For more complex processes, we add integrations, team training or validation by areas.
The company decides with data whether to maintain, improve, scale or stop automation.
Before implementing, we review which process should be tested, which indicators to measure and which decisions should remain under human control.